File a Complaint

If you or a Wisconsin Medicaid or BadgerCare Plus member have had issues with a ride or service provided by Veyo, please complete this form. Once you complete the form, press “Submit”. if you submit an email, you will receive an email confirmation with the complaint number for this issue. Veyo will investigate the issue and reach out to you.

Please provide as much detail as possible when submitting the complaint. The following fields are required for the form to be submitted: Member Name, Member ID, Description, Type of Issue, and Trip date.*

Note: This form is intended for member complaints. If a facility has a complaint, please contact Veyo at  866-907-1493 (voice) or 711 (TTY).

*If you do not have an email address, or prefer to submit your complaint over the phone, please contact Veyo at 866-907-1493 (voice) or 711 (TTY).

Member Name: (required)
Member ID: (required)
Member Email:
Confirm Member Email:

Member Phone Number:
Description: (required)
Service Mode: — None — Ambulatory Wheelchair Bariatric Wheelchair Basic Life Support Advanced Life Support Public Transit Mileage Reimbursement Volunteer Driver Stretcher Bariatric Stretcher Agency Provider Other
Type of Issue: (required) — None — Agent Issue Damage/Injury Driver Issue Early Arrival Late Pickup Missed Pickup Safety Concern Scheduling Error Technical Issue Vehicle Issue Missed Pickup – A-Leg Missed Pickup – B-Leg Late Pickup – A-Leg Late Pickup – B-Leg Other
Trip Date: (required)