Transportation Providers
As part of our ongoing commitment to providing high-quality transportation services to Wisconsin Medicaid and BadgerCare Plus members, Veyo is currently recruiting and contracting with transportation providers throughout the state. Our network depends on quality, third-party transportation providers as well as fleets of Independent Driver-Providers. If you’re a qualified commercial transportation provider and you’re ready to partner with Veyo, we’d love to have you on board.
Supplier Diversity Program
Veyo is committed to the promotion of women, minority, and disabled veteran-owned businesses. To learn more about the State of Wisconsin’s Supplier Diversity Program, click here.
Frequently Asked Questions
Why is Veyo different?
Veyo is focused on simplifying and optimizing the NEMT process through technology. All of our trip dispatching and reporting is completed through the Veyo Portal, and the Veyo Platform tracks and manages participant eligibility and trip data. If you ever have a question about a trip or don’t think it was recorded correctly, it’s easy to bring up the trip details and sort things out.
Does Veyo have any experience doing this?
Yes! Veyo has over 6 years of experience managing NEMT under the name Veyo and 20 years of experience managing NEMT services under the name Total Transit.
How do I sign up to be a provider with Veyo?
Veyo’s recruiting process consists of application, credentialing, and contracting phases. To begin your application, you can complete the provider survey. Once you’ve completed the form, our Provider Operations Team will reach out to you with next steps. Our Provider Operations Team can be reached at 608-673-3870 or providerswi@veyo.com.
How do I contact Veyo?
Our Provider Outreach Team can be reached at 608-673-3870 or providerswi@veyo.com.
Our fax number is 1-608-673-3870. Veyo has an office located at 8383 Greenway Blvd, Suite 400, Middleton, WI 53562. The office is open from 9 a.m. to 5 p.m. CT.
When is the next Transportation Provider training session?
Find out more about our training sessions on our Provider Support Site.
How does Veyo pay their Providers?
Payment is provided weekly via direct deposit.
Do I need special insurance?
Yes, your insurance must be at the level required by the class/type of vehicle you have registered. Veyo requires a $1,000,000 combined single limit policy for both General and Auto Liability. In addition, Veyo must be both the certificate holder and additional insured on the policy.
What are your rates for ambulatory and wheelchair rides?
All details regarding rates are discussed and determined with transportation providers on an individual basis.
What exactly is needed to prepare for credentialing? What existing state records/requirements can providers use that were already ordered (Ex. background checks)?
To prepare for credentialing, providers should collect company, driver, and vehicle documents as listed on our Wisconsin credentialing page.
What happens if a member is a no show or cancels at the door during a pickup?
Veyo does not reimburse transportation providers for member no shows. After Veyo confirms the trip, you should also confirm the transport and pick-up time with the member on the day prior to the scheduled trip. If a member indicates that they won’t be attending their appointment at that time, you should instruct them to contact Veyo at 866-907-1493 to cancel their trip. If the member does not cancel the trip with Veyo by the pickup time, you should cancel the trip through the Veyo Provider Portal.
How can I document my trips?
Veyo requires that all trips be electronically tracked and documented as proof of completion or member cancellation.
What if I receive inaccurate trip or member information?
All information that you receive for trips assigned to your company will be verified by Veyo with the member and facility. Therefore, it is as accurate as possible when it is sent to you. However, you should confirm the trip pick-up and drop-off locations and times during your pre-trip confirmation call to the member.
If you find an error in the provided information, you should contact Provider Support for any immediate issues. If the member is requesting modifications to their trip, ask the member to call the Veyo Contact Center at 866-907-1493. If a member is requesting a change of destination, they will need to get approval from the Contact Center first.
Where can I find out more information about partnering with Veyo?
You can find more information, including FAQs on our support site: https://providersupport.veyo.com/hc/en-us/sections/4403882514587-Wisconsin
Who do I contact with questions about trips?
Questions and comments can be directed to our Provider Operations Team at providerswi@veyo.com.